Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a new research study focused on the ecosystem of service providers that support insurance organizations. The study examines providers that help insurers manage daily operations while addressing complex enterprise requirements through consulting, outsourcing, and technology services.
The research reflects the changing priorities of insurance firms as they work to scale efficiently and respond to evolving operational needs. Insurers increasingly depend on providers with strong delivery capabilities and digital solutions that support faster execution, cost control, and long-term growth.
Scope and Timeline of the ISG Provider Lens Reports
ISG will publish the study findings in five ISG Provider Lens reports, including three global reports and two regional reports. The reports are:
• Insurance Consulting Services (Global)
• Insurance ITO Services (Global)
• P&C Insurance BPO Services (Global)
• L&R Insurance Services (North America)
• L&R Insurance Services (Europe)
ISG has scheduled the release of all June 2026 reports.
Enterprise buyers can use the reports to review existing vendor relationships, assess potential new engagements and compare available service offerings. At the same time, ISG advisors will use the research to recommend providers to ISG’s buy-side clients.
Industry Transformation and Provider Partnerships
Insurance organizations across global markets remain at varying stages of transformation. Many firms continue to reinvent their business models by adopting next-generation technologies designed to improve operational resilience and business outcomes.
At the same time, insurers are forming partnerships with consulting, outsourcing, and technology service providers to support and accelerate these initiatives. These partnerships help organizations balance long-term expansion goals with near-term operational demands. They also support differentiation through improvements in policyholder experience and innovation.
Iain Fisher, director at ISG, said insurance firms are prioritizing scalability and efficiency as their requirements change. He noted that insurers rely on providers that can deliver strong execution and apply digital solutions that reduce costs and support sustained growth.
Research Methodology and Provider Participation
ISG has distributed surveys to more than 120 providers that serve the insurance industry. The research team is working with ISG’s global advisory organization to develop five reports, each featuring one or more quadrants.
The quadrants represent consulting, business process outsourcing, IT outsourcing, and life and retirement services that insurance enterprises currently purchase. ISG bases these evaluations on its direct experience working with enterprise clients.
Insurance Consulting Services Report
The Insurance Consulting Services report will evaluate providers that support insurers throughout their transformation initiatives. The report includes one quadrant:
Insurance Consulting Services
This quadrant evaluates providers that deliver specialized advisory services to help insurance organizations make informed operational decisions. ISG assesses these providers based on their ability to deliver innovative consulting services through multiple engagement models and ecosystem partnerships.
Insurance ITO Services Report
The Insurance ITO Services report focuses on providers that help insurers manage complex, multi-service IT environments. The report includes one quadrant:
Insurance ITO Services
This quadrant assesses providers that offer traditional and modern IT outsourcing services to insurance organizations. ISG evaluates these providers on their ability to optimize costs, enhance profitability, and support operational engagement through systems integration and business transformation.
P&C Insurance BPO Services Report
The P&C Insurance BPO Services report addresses the property and casualty insurance segment, which represents a significant area for BPO adoption. The report includes one quadrant:
P&C Insurance BPO Services
This quadrant evaluates providers that deliver outsourcing services for property and casualty insurers, including consulting and managed services. These providers manage insurance processes using digital tools such as intelligent automation and artificial intelligence to improve operational efficiency.
L&R Insurance Services Reports
The L&R Insurance Services reports examine the life and retirement segment, with a focus on integrating BPO and ITO into business process-as-a-service. These services are typically delivered through licensed third-party administrators.
The study includes two quadrants:
L&R Insurance BPO Services
This quadrant covers providers that deliver life and retirement insurance operations outsourcing, including customer care, underwriting and claims processing. ISG evaluates providers on their ability to deliver managed services across the L&R value chain and execute multiple BPO engagements. This quadrant appears in both the North America and Europe regional reports.
L&R Insurance TPA Services
This quadrant assesses providers that offer third-party administrator services for life, annuity, and supplemental insurance products. Providers demonstrate expertise in technology enablement through processing platforms and digital technologies. This quadrant appears only in the North America regional report.
Geographic Coverage and Report Authors
The study examines the global insurance services market and analyzes products and services available worldwide, in North America, and in Europe. ISG analysts Ashish Jhajharia and Sandhya Hari Navage will serve as the report authors.
ISG has published a digital brochure listing identified providers and providing additional details about the study. Companies that are not currently listed as insurance service providers may contact ISG to request inclusion.
Expanded Customer Experience Data
All 2026 ISG Provider Lens evaluations include expanded customer experience data. This data measures actual enterprise experience with specific provider services and solutions. ISG bases this information on its continuous customer experience research program.
About ISG Provider Lens Research
The ISG Provider Lens Quadrant research series combines data-driven research and market analysis with insights from ISG’s global advisory team. Enterprises use the research to support sourcing decisions, while ISG advisors rely on the reports to validate market knowledge and guide client recommendations.
The research currently covers providers operating globally, across Europe and in markets including the United States, Canada, Mexico, Brazil, the United Kingdom, France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore and Malaysia. ISG plans to add additional markets in the future.
About ISG
ISG is a global AI-centered technology research and advisory firm and trades on the Nasdaq under the symbol III. The firm serves more than 900 clients, including 75 of the world’s top 100 enterprises.
Founded in 2006, ISG focuses on technology and business services and applies proprietary market data and provider ecosystem expertise to help organizations achieve operational excellence and growth. ISG employs approximately 1,600 professionals worldwide who work collaboratively to help clients maximize the value of their technology investments.