Gallagher recently released findings from its third annual AI Adoption and Risk Survey, highlighting increased integration of artificial intelligence across global businesses. The survey, conducted among more than 1,200 organizations worldwide, shows that companies are expanding AI use in key operational areas while continuing to navigate risks related to data protection, misinformation, and legal exposure.
Gallagher, a global insurance brokerage, risk management, and consulting services company, published the results on Feb. 23, 2026.
AI Adoption Continues to Rise
According to the survey, 63% of businesses have fully operationalized or implemented AI within parts of their organizations. That figure marks a significant increase from 45% in 2025. Companies report focusing AI integration efforts on IT operations, client-facing functions, and analytics.
As adoption increases, 82% of respondents say AI has had a positive impact on their organizations. In addition, 83% believe AI will drive future revenue growth.
Most respondents also report confidence in their understanding of AI-related risks. Specifically, 93% rate their knowledge of AI risks as “quite well” or “very well.”
Ongoing Challenges and Risk Considerations
Despite broad adoption, the survey identifies several ongoing challenges.
More than half of respondents report skills gaps and recruitment challenges related to AI. Meanwhile, 46% say their organizations have appointed an AI ethics officer to help balance technological advancement with ethical considerations.
Organizations are also evaluating financial returns on their AI investments. Nearly two-thirds, or 63%, are actively measuring return on investment, and respondents estimate it will take an average of 28 months to realize that return.
At the same time, businesses cite specific risk concerns. AI errors, misinformation, and hallucinations rank as the top perceived threat, identified by 57% of respondents. Legal and reputational risks from AI misuse follow closely at 56%, while 55% point to data protection and privacy violations as key concerns.
The survey also underscores the importance of maintaining a human element alongside AI technology. Respondents highlight the need for personal accountability, governance, and training as part of responsible AI implementation.
Focus on Customer Experience
Although some organizations may take additional years to fully operationalize AI, the survey notes steady progress across many businesses. Steve Rhee, Global Chief Digital Officer at Gallagher, emphasizes the importance of prioritizing customer experience throughout AI adoption efforts.
“This survey complements what we’ve seen with our clients. At Gallagher, our AI adoption journey is about more than just implementing cutting-edge technology. It’s about empowering our people and centering on our customer needs,” said Rhee. “We have continued to invest over the last several years in data, analytics, and digital workforce skill development to ensure our teams are equipped to deliver the best outcomes and solutions for our clients in a rapidly evolving landscape.”
About Gallagher
Gallagher, traded on the New York Stock Exchange under the symbol AJG, ranks among the world’s largest insurance brokerage, risk management, and consulting firms. As a community insurance broker and trusted local consultant, Gallagher helps individuals and businesses move forward with confidence.
The company employs more than 69,000 people globally and maintains connections to the communities where it operates. Gallagher provides customized risk management solutions and a full spectrum of services designed to foster a thriving workforce while upholding high ethical standards. The company refers to this commitment as The Gallagher Way.
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