The study of over 200 multinational companies from around the world and ranging in size from over 100,000 to fewer than 10,000 employees, asked global compensation and benefits leaders for their views on best practices in global benefits management. Key issues explored included what companies can do to improve alignment of benefits with organisational strategy and how they can better manage the costs and risks of global benefits.
Jim Tindale, partner at Aon, said:
“In this latest study, we have explored whether multinational companies have made progress towards best practice governance – maintaining the optimum control across their worldwide benefits operations - and whether value is still being seen in achieving best practice. We dug deeper into the drivers and enablers for governance, as well as the barriers that many have experienced.
“What is clear from the latest study is that there is a strong desire to implement best practice global governance – with 90% of companies wanting to make further progress and 74% of them aiming to achieve best practice global governance by 2021. Encouragingly, companies achieving a better state of affairs are also signaling that they are increasingly able to demonstrate the value from having done so.”
Jim Tindale continued:
“We are seeing that those companies that are exhibiting best practice global governance are far more confident in achieving their goals - and can back this up through having completed actions that other companies still wish to do. Key to this inevitably is their ability to identify financial savings from good global governance.
“Irrespective of their individual progress, nearly all the respondents to our study want to continue to broaden and deepen their involvement in the design, financing and operations of their benefits arrangements around the world. However, fewer have attained best practice levels than had hoped to do so - 31% compared to 80% who aimed to do so by 2018 in our previous study.”
James A. Klein, president of the American Benefits Institute – the research and education affiliate of the American Benefits Council – agreed that U.S. companies are increasingly focused on harmonising their employee benefit operations around the globe. He said: “The results of this comprehensive study are consistent with what we hear from benefits professionals themselves: the global economy and talent market remain extremely competitive. A ‘best practice’ benefits governance approach can make a big difference in helping companies achieve their human resource objectives as well as their greater business goals. As always, we are proud to work with Aon on this important project,”
Other key findings:
- The primary barriers to progress remain lack of time, resources and budget
- Lack of suitable technology and expertise about the norms and opportunities exist in many countries
- Those who have made the most progress cite internal and external collaboration as having been the key enablers
- Those who have progressed have also typically started by getting clarity of strategy and structure
- By contrast, others have often hit a barrier of uncertainty around next steps after collecting data from around the world
- The findings were remarkably common by size of company and headquarters location
- Companies describing themselves as generally centralised had made the greatest progress with global governance
- The expectation of further progress is backed by an expectation of further corporate centralisation