Mr. Menzies noted that the Company's long-time care for its staff members' economic wellbeing has been called "legendary" and serves as one pillar of Applied's excellent staff retention rate: "Our staff is vitally important to us, a reality we demonstrate in many ways. For decades, we have carefully assessed the impact of inflation each and every year and adjusted wages across the board accordingly. While this 10% salary adjustment appears unprecedented, all of the indicators point to the dire problems inflation continues to impose upon working men and women. Our loyalty has always been a two-way street, particularly since Applied operates on a strongly merit-based platform and is thus able to retain the excellent, high achieving talent that has made us an industry leader. We attract top talent consistently and have created a most desirable formula for both keeping them and setting the path upon which they can truly flourish."
First quarter 2022 and FYE 2021 statistics point to a high level of satisfaction among Applied Underwriters' growing base of employees across the nation. According to the Company, its employee retention levels have held at rates comparable to historical norms. Statistics released by the Company show approximately 30% of staff advanced in compensation and/or position and over 90% plan to stay with the Company for the foreseeable future. In a sample of 100 staff members taken in Q4 2021 the results were overwhelmingly favorable numerically, but even more revealing in comments made anonymously by staff in the section for notes and additions.
Mr. Menzies attributes this to a number of factors, some of which are not on the typical charts that quantify results: "Staff members recognize the values that we have sustained over the years with accurate and honest wage and benefit adjustments as well as the kind of investments we make for the benefit of our staff such as our plans for the new Operations Headquarters at Heartwood Preserve in Omaha that include an amazing set of facilities to enhance their work and post work experiences on a campus that includes climate-controlled underground parking, miles of walking trails, dramatic vistas, award-winning parks and greenways, convenient retail offerings and, most importantly, a design that enables large expanses of light-filled workspace with lofty ceiling heights."
Mr. Menzies added: "Other parts of our program for enriching our employees' lives and the corporation's strength include enhancing our staff members' ability to advance their positions and to increase their earnings through our disciplined, well taught and thorough training programs, and through the cultivation of a culture of compassionate and responsive service for our claimants, from injured workers to homeowners suffering losses from natural disasters. We have always looked upon each of our staff members more as colleagues than as mere operatives, functionaries or placeholders—we value hard work and responsibility to deliver our coverages and services in good faith beyond the letter of the policies we write. It is an approach that is evidenced in many ways, from this significant wage increase, to our merit-based rewards system, and to the many awards we've received for care of our clients and claimants."
The wage increase takes effect retroactively to June 20th.