Guidewire has launched ProNavigator, an AI assistant built directly into its InsuranceSuite and InsuranceNow platforms for property and casualty insurers, as part of the company’s latest Palisades product release.
ProNavigator delivers role-specific insights across underwriting, claims, billing, and customer service functions. The assistant draws on an organization’s internal sources, including policy documentation and operational guidelines, to provide context-aware responses to frontline teams.
The tool implements role-based access controls to restrict access to documents and datasets to authorized users, supporting governance and security requirements. It also includes audit trails and human-in-the-loop oversight to maintain transparency in AI-supported decision-making.
Amy Mollin, vice president of product management at Guidewire, said the integration is designed to help insurers move from evaluating AI to adopting it in day-to-day operations. “ProNavigator gives insurance professionals exactly the right information, right when they need it,” Mollin said. “By embedding it directly into InsuranceSuite and InsuranceNow, we’re enabling frontline teams to quickly access accurate answers and confidently make better decisions.”
The Palisades release also introduces several other operational updates. Developers can now integrate preferred AI tools into digital experiences built with Guidewire’s Jutro design system. Finance teams gain improved payment and refund reconciliation capabilities, including detailed funds tracking and audit trails.
For the London Market, the release delivers a redesigned claims adjuster experience to support electronic claims exchanges among brokers, bureaus and insurers.
Workers’ compensation claims management receives new predictive tools for assessing litigation risks and claims outcomes. Pricing teams gain access to real-time pricing and quoting through PricingCenter, which is now integrated into PolicyCenter for personal and high-volume commercial lines.
Guidewire describes Palisades’ capabilities as tools that help insurers accelerate digital innovation while maintaining governance and control across core insurance processes.
Source: FinTech Global
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