“We are proud to be recognized by J.D. Power for providing our customers with an exceptional property claims experience,” said Mary Nasenbenny, chief claims officer at The Hartford. “Our teammates are deeply committed to providing outstanding customer service, day in and day out. This honor acknowledges their unwavering dedication to support our customers through unforeseen events.”
The Hartford achieved an overall satisfaction score of 886 out of 1,000, 15 index points above the industry average. In addition to earning the highest ranking, the company scored highest in the first notice of loss and settlement study factors.
The 2022 U.S. Property Claims Satisfaction Study was based on responses from 5,724 consumers who filed a claim within the past nine months prior to taking the survey. The study, which was conducted April through December 2021, measures customer experiences with their property claims in the areas of settlement, claims servicing, estimation process, first notice of loss, and repair process.
With this latest recognition, The Hartford now ranks highest in customer satisfaction with both the auto and home insurance claims experience. The Hartford ranked No. 1 in customer satisfaction with the auto insurance claims experience in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM in October 2021.
As the fifth largest direct writer of personal auto and home products, The Harford is a recognized leader in the 50-plus market with long-standing expertise. To better serve the mature market, the company’s Center for Mature Market Excellence is staffed with gerontologists who apply their knowledge of aging to the company’s products and services, as well as public education programs about safety, mobility and independence.