As a ServiceNow Build Partner, INSTANDA developed an integrated solution that supports accelerated digital transformation. The offering eliminates legacy constraints and enables rapid product innovation. It also delivers a seamless end-to-end digital insurance experience across the entire insurance value chain by uniting product configuration, servicing, and claims into a single integrated solution.
In addition, the integration streamlines operations through intelligent workflows that reduce manual effort and improve accuracy. It enhances claims experiences with AI-driven triage, routing, and resolution. The solution also supports scalable innovation, enabling insurers to adapt quickly to market demand.
Together, INSTANDA and ServiceNow aim to set a new standard for insurance technology that is fast, flexible, and future-ready.
Derek Hill, co-founder and group chief revenue officer at INSTANDA, said the partnership combines INSTANDA’s no-code, configurable core policy administration platform with ServiceNow Workflow Solutions and digital capabilities. He stated that the integration enables managing general agents and insurers to move faster, operate more efficiently, and engage customers at every touchpoint. He added that the partnership enables end-to-end transformation, from real-time product configuration to service and claims.
Nigel Walsh, global head of insurance at ServiceNow, said transformation for insurers requires delivering measurable value with clarity and confidence. He stated that the partnership demonstrates how AI-driven workflow automation can increase agility and coordination across the insurance lifecycle. He added that the integration provides teams with real-time insights and intelligent workflows, enabling faster resolution times, reduced costs, and personalized customer experiences.
The companies stated that insurers face pressure to modernize legacy systems, manage complex risk portfolios, and meet evolving compliance requirements. The collaboration delivers a unified platform that accelerates digital transformation and drives measurable business outcomes.
The ServiceNow Partner Program recognizes partners for their expertise and experience in driving opportunities, reaching new markets, and delivering outcomes for joint customers across the enterprise. As a Build Partner, INSTANDA develops and distributes applications with the ServiceNow AI Platform. These applications include tailored configurations and integrations designed to enhance platform capabilities.
About INSTANDA
Since 2015, INSTANDA has provided insurance companies worldwide with an AI-enabled no-code policy administration and distribution platform. The platform integrates seamlessly and offers configurable capabilities that allow insurers to create, manage, and optimize products and customer journeys. More information is available at https://instanda.com.
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