INSTANDA, a global provider of AI-enabled no-code insurance policy administration solutions, announced an integrated offering with ServiceNow. The companies said the collaboration will deliver the digital strength and flexibility insurers need to operate in a fast-changing market.
As a ServiceNow Build Partner, INSTANDA introduced an integrated solution designed to support insurers and managing general agents. The companies stated that the offering accelerates digital transformation by eliminating legacy constraints and enabling rapid product innovation. In addition, the solution delivers a seamless end-to-end digital insurance experience across the entire insurance value chain. It unites product configuration, servicing, and claims within one integrated platform.
The companies also reported that the solution streamlines operations through intelligent workflows that reduce manual effort and improve accuracy. Furthermore, it enhances claims experiences with AI-driven triage, routing, and resolution. According to the announcement, the platform supports scalable innovation and allows insurers to adapt quickly to market demand.
Together, INSTANDA and ServiceNow said they are setting a new standard for insurance technology that emphasizes speed, flexibility, and readiness for future needs.
Derek Hill, co-founder and group chief revenue officer at INSTANDA, addressed the partnership in the announcement. “By bringing together INSTANDA’s no-code, configurable core policy administration platform with ServiceNow Workflow Solutions and digital capabilities, we’re giving MGAs and insurers the power to move faster, operate smarter, and engage customers at every touchpoint,” Hill said. “This partnership is about enabling end-to-end transformation from real-time product configuration to service to claims.”
Nigel Walsh, global head of insurance at ServiceNow, also commented on the collaboration. “For insurers, transformation isn’t just about speed. It’s about delivering measurable value with clarity and confidence,” Walsh said. “Our partnership with INSTANDA demonstrates how AI-driven workflow automation can unlock new levels of agility and coordination across the entire insurance lifecycle. We’re empowering teams with real-time insights and intelligent workflows so they can focus on what truly matters: delivering faster resolutions, reducing cost, and creating exceptional, personalized experiences for customers.”
According to the release, insurers face pressure to modernize legacy systems, manage complex risk portfolios, and meet evolving compliance requirements. The companies stated that this collaboration delivers a unified platform that accelerates digital transformation and drives measurable business outcomes.
The ServiceNow Partner Program rewards partners for broad expertise and experience that drive opportunities, expand into new markets, and deliver outcomes for joint customers across the enterprise. As a Build Partner, INSTANDA develops and distributes applications with the ServiceNow AI Platform. This includes tailored configurations and seamless integrations designed to enhance platform capabilities.
About INSTANDA
Since 2015, INSTANDA has provided insurance companies with an AI-enabled no-code policy administration and distribution platform. The company states that its platform allows insurers to adapt to customer and market demands. INSTANDA designed the platform for seamless integration and configurability. As a result, insurers can create, manage, and optimize products and customer journeys efficiently. More information is available at https://instanda.com.
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