INSTANDA, a world-leading policy administration and digital distribution system, has announced a strategic partnership with Benekiva, a leading insurtech dedicated to transforming claims management with speed, intelligence, and compassion. Through this collaboration, insurers throughout North America in the Life & Health insurance space will be able to accelerate product innovation and streamline claims processes while enhancing claimant and agent experiences.
“INSTANDA’s partnership with Benekiva will bring much-needed innovation to the Life and Health insurance industry,” said Will Wood, vice president of Life and Health Insurance at INSTANDA. “Our combined platforms empower insurers to deliver transformative efficiencies, adapt to a changing market, drive revenue growth, and ultimately, transform the customer experience.”
The integration of INSTANDA’s agile policy administration capabilities with Benekiva’s advanced digital claims processing platform provides a comprehensive solution that addresses the core challenges faced by both operational and technical leadership:
- Revenue acceleration & customer loyalty: Nearly a third of customers (29%) leave insurers due to poor experiences, so digitization is a must to ensure smoother experiences, resulting in higher retention rates and revenue growth. This partnership empowers insurers with a scalable, future-proof solution that streamlines operations and enhances competitive positioning.
- Cost efficiency & risk mitigation: By reducing claim cycle times by more than 50%, the combined solution directly impacts the bottom line—reducing administrative costs and minimizing operational risks.”
- Seamless integration & agility: Both platforms are built on agile, cloud-based architectures that ensure rapid deployment, easy integration, and future scalability.
- Enhanced data & analytics: Advanced analytics provide real-time insights, enabling proactive decision-making, improved risk management, and tailored customer solutions that align with strategic IT initiatives.
By combining INSTANDA’s no-code configurability with Benekiva’s Humanomation®-driven, end-to-end claims automation platform, life and health insurers gain a robust and holistic claims solution. Additional benefits include enhanced data accuracy, built-in fraud detection, and omnichannel, mobile-first access for claimants, agents, and staff.
“Our partnership with INSTANDA unites two powerful no-code platforms with advanced AI-enabled capabilities,” said Brent Williams, CEO of Benekiva. “By combining INSTANDA’s policy administration strength with Benekiva’s Humanomation®-driven claims automation, insurers gain a comprehensive solution that blends intelligent automation with human empathy. The real power of this partnership lies in ensuring insurers have the modern systems and efficient workflows needed to harness AI’s potential fully—delivering a faster, more thoughtful claims experience for all.”
About INSTANDA
INSTANDA offers a complete digital platform for innovative insurers. Whether digitizing your entire business or launching a new innovative product, INSTANDA provides everything you need to transform your value offering for the modern world. Visit http://www.instanda.com/us to find out how we help insurers deliver unparalleled value for their clients.
ABOUT BENEKIVA
Benekiva transforms the insurance claims process by blending automation with human expertise, delivering speed, intelligence, and compassion to every claims journey. With a no-code, cloud-native, and SOC II-compliant platform, Benekiva empowers insurers to process claims faster, reduce administrative burdens, and enhance claimant and agent experiences—all while maintaining compliance and operational efficiency. Visit http://www.benekiva.com to learn more.
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