The Florida Office of Insurance Regulation (OIR), under Commissioner Mike Yaworsky, has announced penalties totaling $2,075,000 against eight insurance companies. The fines stem from market conduct examinations into claims-handling practices following Hurricanes Ian and Idalia. Two additional examinations are still pending and may result in further penalties.
Examination Findings
In 2025, OIR’s Market Conduct Unit finalized examinations of ten insurers. Eight of those companies were cited for misconduct related to their business practices during Hurricanes Ian and/or Idalia. Identified issues included:
- Using adjusters not properly appointed
- Failing to acknowledge receipt of claims communications in a timely manner
- Not including required disclosure statements when providing estimates on damage claims
- Failing to provide the Homeowners Claims Bill of Rights
- Failing to pay interest when owed
In one case, the Market Conduct Unit recorded error rates exceeding 60% for Hurricane Ian claims and over 80% for Hurricane Idalia claims related to missing disclosure statements. Several insurers were also cited for not meeting the requirement to pay or deny claims within 90 days.
Statements from State Leaders
Chief Financial Officer Blaise Ingoglia emphasized accountability: “As your Chief Financial Officer, I promised to work with OIR to hold insurance companies accountable if they do not uphold the contractual agreement that they sign with their policyholders. These fines are proof positive that we are committed to holding them accountable.”
He added that with peak hurricane season underway, oversight is more important than ever to ensure policyholders are protected.
Commissioner Mike Yaworsky reinforced OIR’s oversight role: “Capital is pouring in, and the market is stabilizing, but our office holds insurers to high standards. It is important that consumers have confidence that they are getting what they pay for.”
Yaworsky noted that insurer accountability and consumer protection remain top priorities, and that OIR examiners are prepared to deploy during storms to monitor claims-handling practices.
Looking Ahead
While OIR’s current examinations have resulted in $2 million in fines, two additional insurer reviews remain pending. The agency reiterated its commitment to ensuring insurers meet their contractual obligations and maintain fair claims practices, particularly during hurricane season when policyholders rely most on their coverage.
The market conduct examinations included the following companies and penalties:
- American Coastal Insurance Company- $400,000;
- American Mobile Insurance Exchange- $400,000;
- Centauri Specialty Insurance Company- $100,000;
- Clear Blue Insurance Company- $400,000;
- Monarch National Insurance Company- $325,000;
- Sutton National Insurance Company- $50,000;
- Tower Hill Prime Insurance Company- $250,000; and
- TypTap Insurance Company- $150,000.
To view the examination reports, click here.
Historic insurance reforms focused on consumer protection have stabilized Florida’s insurance market. Thanks to these reforms, OIR has a greater ability to enforce regulatory authority and take action to increase market regulation compliance. For fiscal year 2023-24, OIR’s Market Conduct Unit secured more than $8 million in monetary restitution and issued more than $2.8 million in fines—nearly seven times the total fines collected in two-thirds of 2023. For the first quarter of 2025, the office has already secured more than $660,450 in consumer restitution.
OIR will continue to provide updates on these exams and the penalties incurred once the examinations are finalized.
About the OIR
The Florida Office of Insurance Regulation (OIR) has primary responsibility for regulation, compliance, and enforcement of statutes related to the business of insurance and the monitoring of industry markets. For more information about OIR, please visit our website or follow us on X @FLOIR_comm.
Stay informed and ahead of the curve — explore more industry insights and program opportunities at ProgramBusiness.com.