ReSource Pro, the leading provider of innovative, data-driven business solutions for the property and casualty insurance industry, has hired retired Rear Admiral John Spencer as its new Senior Director of Operations. A decorated officer with more than three decades of high-level operations experience in the United States Navy, Spencer is the latest addition to a growing leadership team aimed at supporting ReSource Pro’s expanding capabilities at the forefront of developing and delivering high-value, experience-driven and tech-enabled services for insurance providers.
Spencer’s new role as Senior Director of Operations will encompass standardizing organizational structures, onboarding practices and business integration systems across ReSource Pro’s global enterprise. He will be heavily involved in supporting the company’s aggressive growth plan through rigorous M&A assessment and implementation as well as organic growth.
“John is a highly accomplished leader with special expertise in assessing institutional capabilities and implementing strategies that facilitate rapid growth and enhanced capabilities across complex organizations. ReSource Pro will benefit tremendously from his unique operational skills and know-how as we continue to grow and integrate our U.S. operations,” said Dan Epstein, CEO of ReSource Pro.
Spencer brings deep operations experience to ReSource Pro amassed over a 31-year career as an officer in the United States Navy, pinnacled by his ascension to the rank of Admiral. Prior to retiring from active military duty in 2022, Spencer’s final assignment was commanding officer, Submarine Group 10 where his responsibilities included leading more than 5,000 personnel charged with maintaining and deploying eight nuclear submarines at the height of military readiness. His naval career highlights include posts as Executive Officer to the Commander of U.S. Strategic Command, policy advisor at the Pentagon, and assignments as submarine squadron commander and commanding officer of the nuclear submarine USS Philadelphia. He is a graduate of the United State Naval Academy, earned a Master of Arts degree in Strategic Studies from the Naval War College and is a Harvard University John F. Kennedy School of Government National Security Fellowship recipient.
“ReSource Pro has an established reputation as a trusted partner to some of the biggest names in the insurance business, offering services that deliver value well beyond tech-enabled productivity gains. Yet there is a clear mandate for continued, accelerated growth that leverages our knowledge and insights to advance transformational solutions to drive the industry forward,” Spencer said. “That kind of organizational innovation and ambition is highly motivating to new talent and reinforces confidence with our client base. I couldn’t be more excited to join this dynamic team.”
About ReSource Pro
ReSource Pro is an insurance-focused business solutions company that integrates people, process, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7,000 employees globally, ReSource Pro provides business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has consistently achieved a +96% client retention rate for over a decade.