As carriers navigate ever-evolving workplace dynamics, maintaining enterprise-wide efficiency and effectiveness remain critical linchpins for organizational success. Many insurers lack a consistent approach to managing productivity and staffing needs, with several relying on traditional approaches that are now being upended by industry-wide workplace and technological changes.
This research report from ReSource Pro offers key insights into the workforce and performance management strategies of P&C carriers, from how carriers manage productivity and employee performance to their approaches to assessing staffing needs.
The report also includes questions carriers must ask themselves to understand if their workforce strategies are delivering efficiency, as well as valuable takeaways to help them rethink capacity, productivity, and performance management.
About ReSource Pro
ReSource Pro brings integrated operational solutions to insurance organizations to improve growth, profitability and insurance outcomes. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. More than 5,000 ReSource Pro employees provide dedicated support to hundreds of insurance organizations, consistently achieving a +97% client retention rate over a decade. For more information, please visit www.resourcepro.com.