When segmenting the data by line of business, Umbrella was again the line with the highest average increase in premiums, at 19.7% in Q1 2021. Notably, the line of business with the second-highest increase in premiums was Cyber, at a remarkable 18%. This marks a significant divergence from the line’s usual 1-2% increases. Respondents attributed this to the increased frequency and severity of ransomware claims.
“Umbrella and Cyber continued to pose problems for brokers in Q1 2021,” said Ken A. Crerar, President/CEO of The Council. “Carriers continued to push for rate increases in Umbrella noting factors such as nuclear verdicts or social inflation and began to pull back on Cyber risk in the face of rapidly increasing claims from ransomware and attacks that exploit the remote workforce. Though COVID-19 infection rates have been steadily decreasing and employers are beginning to bring their employees back to the office, brokers will need to brace for the aftershocks as we return to a new normal.”
Capacity continued to contract for troubled lines. Nearly three-quarters (73%) of respondents noted a decrease in capacity for Cyber, nearly as much as said the same for Umbrella (79%). Respondents also identified vastly increased scrutiny of renewal applications, increased deductibles, restricted terms, the addition of communicable disease exclusions, and inquires on what policyholders were doing to manage their COVID-19 related risks.
Respondents remained laser-focused on driving organic growth and recruiting and developing talent in Q1 2021—the latter of which was particularly challenging for many respondents due to issues with the current talent pool and the high turnover rate from COVID-19. Nevertheless, respondents were optimistic that there were significant opportunities for brokers in the coming year. “I see the opportunity for the brokers to play an integral part of a company’s health and profitability,” said one respondent from a large Southeastern firm. “In this world of uncertainty, the broker’s role now is more important than ever.”