XBP Global Holdings, Inc. announced a strategic, multi-year partnership with a leading U.S.-based property and casualty insurance organization to modernize payment processing operations. The engagement is valued at approximately $24 million over five years and focuses on transforming the insurer’s payment ecosystem through AI-driven automation.
XBP Global, a workflow automation company with a global footprint and agentic AI capabilities, will support the insurer’s efforts to digitize and streamline payment operations. The partnership centers on improving efficiency, accuracy, and compliance across end-to-end payment workflows.
Scope of the Partnership and Technology Deployment
As part of the engagement, XBP Global will deploy its AI-driven and robotic process automation platform tailored specifically for property and casualty insurance processing. The solution will digitize payment operations from initiation through reconciliation, reducing reliance on manual processes.
A key component of the transformation includes the implementation of XBP’s Mobile Payment solution. This technology enables secure, compliant mobile transactions for policyholders while improving transaction speed and overall convenience.
In addition, XBP will apply its Intelligent Document Processing technology to automate the capture, extraction, and validation of payment-related data. This approach reduces manual intervention and accelerates reconciliation activities within the payment lifecycle.
Automation of Exceptions and Correspondence
The partnership also includes the deployment of XBP’s Exception Platform and correspondence digitization capabilities. These tools allow the insurer to manage payment and remittance exceptions more efficiently, improve data accuracy, and support faster resolution of issues across workflows.
Furthermore, the engagement will convert paper-based correspondence into secure digital formats. This shift improves operational efficiency, strengthens compliance efforts, and reduces overall processing time.
Together, these capabilities establish a digital payments framework that combines AI, RPA, and mobile-focused technology to support scalability and evolving operational requirements.
Executive Commentary on the Collaboration
Lakshmi Narayanan, President of Bills and Payments for XBP Americas, stated that the partnership reflects increasing demand for intelligent and mobile-enabled payment solutions. According to Narayanan, the engagement demonstrates how automation can deliver efficiency, accuracy, and improved customer experience at scale.
Modernizing Payments Infrastructure
Through this collaboration, the insurer will modernize its payments infrastructure using a secure, automation-led, and mobile-enabled approach. The initiative focuses on enhancing operational efficiency while advancing compliance standards and customer experience objectives.
About XBP Global
XBP Global is a multinational technology and services company that delivers intelligent workflow solutions to organizations worldwide. The company operates in 20 countries and employs approximately 11,000 professionals. XBP Global partners with more than 2,500 clients, including many Fortune 100 organizations, to support mission-critical systems and digital transformation initiatives.
XBP Global combines proprietary platforms, agentic AI-driven automation, and industry-specific expertise to help organizations improve how they work and transact. Through this approach, the company supports large-scale workflow modernization across both public and private sectors.
For additional news and company information, visit XBP Global’s website.
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