RIMS Endorses NY Insurance Superintendent’s Policy on Contract Certainty
The Risk and Insurance Management Society, Inc. (RIMS) commends New York State Insurance Department Superintendent Eric Dinallo for asserting a strict policy on contract certainty for brokers and insurers operating in-state, calling for 90 percent of cases to achieve contract certainty within 30 days of inception and enforcing that service providers are in compliance within the next 12 months.
Contract certainty is an issue at the heart of customer service deficiencies on the part of brokers and insurers, according to the risk management community as represented by RIMS, the largest body of risk practitioners and commercial insurance buyers. RIMS is grateful to Superintendent Dinallo for taking the necessary steps to tackle the issue and hopes that providers will work speedily and aggressively to comply.
RIMS is eager to learn the next steps for the program, particularly how the New York Insurance Department intends to measure compliance and what penalties non-compliant companies can expect to face. RIMS expects that other state insurance offices will also take the initiative to reform the insurance placement process or, at the minimum, providers themselves will take steps to lead the process internally. The Society is prepared to offer guidance to those service providers seeking the buyer perspective as they are developing measures for meeting the contract certainty requirements. RIMS also urges an evaluation program whereby clients would provide feedback on whether providers meet, exceed or fall short of expectations.
Source: Source: RIMS | Published on October 22, 2008
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