In a statement made by John Birkinbine, AIA Assistant VP, Midwest Region, “These bills are anti-consumer. Direct repair programs provide consumers with quality, efficient and convenient repairs to help them get back to their normal lives after what can be a traumatic event. The legislation being promoted under the veil of ‘consumer rights’ actually takes away the customer’s right to choose a higher level of service and a streamlined claims process.”
Two bills, Assembly Bill 353 and Senate Bill 181, are to be heard in their chamber’s respective insurance committees today and face stiff opposition from the insurers, agents and members of the auto repair industry. The proposed legislation would make it illegal for an insurance company representative to provide information about repair options, such as warranties, eliminate an insurer’s ability to negotiate discount rates, and delay the claims process. Current Wisconsin law already prohibits carriers from requiring the use of a specific repair facility as a condition of coverage.
“The proposed legislation puts a muzzle on the simple process of an insurer recommending a reputable auto body repair facility to their own customer. The fact is, direct repair programs help ease the hassles and difficulties people face after being in a car accident, making the claims process simpler and easier,” added Birkinbine.