Half of Auto Insurance Customers Currently Shopping for New Policies, J.D. Power Finds

Auto insurance market heading in right direction

According to the J.D. Power 2024 U.S. Insurance Shopping Study,SM released today, that notable increase in premium—combined with lackluster customer satisfaction scores this year—is putting more insurance customers into the market for a new policy than ever before. Nearly half (49%) of U.S. auto insurance customers say they are actively shopping for a new plan.