Maria Valdez Haubrich, Author at ProgramBusiness | Where insurance industry clicks

Digital Claims Raise Satisfaction, but Customers Still Switch Channels, J.D. Power Study Shows

A futuristic keyboard with a glowing, transparent key for "INSURANCE," featuring an icon that combines an umbrella, a heart, and a medical cross. This image conceptualizes the accessibility of modern digital Insurance services. It represents comprehensive Protection, covering everything from Health Insurance to Life Insurance and property coverage. The high-tech aesthetic symbolizes Innovation in the financial and healthcare sectors (Insurtech). This is a perfect visual for insurance companies, financial advisors, and tech platforms to illustrate the ease of Applying for and managing policies online, emphasizing concepts like Safety, Security, and Financial Planning.

The study reveals that digital apps and websites often meet expectations, but gaps persist in status updates and continuity throughout the claim journey.

Consumer Reports Delivers Petition Urging Stronger Home Insurance Protections

Residential street with small semi-detached houses with gable dormer windows

The petition targets 28 of the nation’s largest homeowners insurance groups and asks them to strengthen fairness and transparency at a time when many homeowners face rising premiums, unexpected cancellations, and fewer coverage options.

Bomb Cyclone Set To Spread Snow, Ice, and Rain Across Central and Eastern U.S.

The image is a photograph of a snowy landscape. The sky is overcast and the ground is covered in a thick layer of snow. The trees on either side of the road are also covered in snow, and there is a small cabin visible in the background. The snow is falling heavily, creating a hazy and misty atmosphere. The image appears to be taken from a car window, as the windshield is visible on the right side. The overall mood of the image is cold and wintery.

A quick-hitting winter storm is adding to travel and snow-removal challenges on the first day of December across parts of the central United States that were buried over the weekend. As the system moves east, it is expected to strengthen rapidly into a bomb cyclone while tracking up the East Coast toward Atlantic Canada. This… Continue reading Bomb Cyclone Set To Spread Snow, Ice, and Rain Across Central and Eastern U.S.

Trump Administration Moves to Tighten Definition of Waters Covered by Clean Water Act

Judge gavel on the table with blurry books in the background

The Trump administration has proposed a new Environmental Protection Agency regulation that would narrow the scope of the Clean Water Act by redefining “waters of the United States” (WOTUS). The proposal appeared in the Federal Register on November 20, 2025, and it has not been finalized or implemented. Environmental groups say the change would reduce… Continue reading Trump Administration Moves to Tighten Definition of Waters Covered by Clean Water Act