Annuity Customer Satisfaction Declines Amid Digital and Onboarding Challenges

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The study shows overall satisfaction fell by six points year over year (on a 1,000-point scale), largely due to issues experienced by newer clients and limitations in digital tools.

Managing General Agents’ Expanding Role Brings Both Opportunities and Risks

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Managing general agents (MGAs) have become a vital link between insurers, reinsurers, and the growing U.S. excess and surplus (E&S) lines market.