Artificial intelligence in its many forms has been leveraged in insurance for many years, enabling efficiencies and reshaping how the industry approaches risk and coverages in commercial lines. But now more than ever, carriers are leveraging AI to augment human decisions, enhance efficiencies, and improve customer experiences across the insurance value chain.
ReSource Pro has been tracking carriers’ plans with transformational technologies for over a decade, and our new research report focuses specifically on AI investments and strategies for commercial lines in 2024 and beyond. The report covers six AI technologies, including emerging tech like generative AI, providing insights into carriers’ current activity with each technology.
The research also covers the most high-value use cases for AI in risk management, underwriting, and claims, how AI impacts functional business areas, and recommendations for how carriers should approach AI within their commercial lines business.