Auto insurance customer satisfaction decreased year-over-year by 12 points on a 1,000-point scale, according to a study by J.D. Power
Tag: auto insurance satisfaction
Auto Insurance Rate Hikes Erode Price Satisfaction, Drive Surge in Value Shopping
Auto insurers are caught between a rock and a hard place. On one side: runaway demand in used vehicles that drove prices up an average of 41% in 2021, pushing vehicle replacement and repair costs into uncharted territory. On the other: frustrated customers, disillusioned by the rate increases insurers have introduced to confront these rising… Continue reading Auto Insurance Rate Hikes Erode Price Satisfaction, Drive Surge in Value Shopping