Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge

auto insurer trust

With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-high premiums do not appear to be leveling off anytime soon.

Half of Auto Insurance Customers Currently Shopping for New Policies, J.D. Power Finds

Auto insurance market heading in right direction

According to the J.D. Power 2024 U.S. Insurance Shopping Study,SM released today, that notable increase in premium—combined with lackluster customer satisfaction scores this year—is putting more insurance customers into the market for a new policy than ever before. Nearly half (49%) of U.S. auto insurance customers say they are actively shopping for a new plan.

Auto Insurance Shopping Bolstered by Increased Vehicle Sales and Search for Lower Rates

Florida and auto no fault coverage

Auto insurance shopping rates were up 12% in Q2 2023, compared to the same time in 2022. While vehicle sales played a role in this increase, the search for lower insurance premiums was the primary driver, as the Consumer Price Index for motor vehicle insurance rose 17% in June 2023, compared to June 2022.

U.S. Auto Insurance Shopping Rebounds after an Unprecedented Drop

auto insurance premiums fanning inflation

LexisNexis® Risk Solutions released its Latest Insurance Demand Meter, which reports Q2 U.S. auto insurance shopping activity. According to the Meter, auto insurance shopping and new business growth rebounded in May and June after an out of the ordinary drop in late March and early April due to COVID-19 shutdowns and the impact from civil… Continue reading U.S. Auto Insurance Shopping Rebounds after an Unprecedented Drop