Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge

auto insurer trust

With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-high premiums do not appear to be leveling off anytime soon.

Auto Insurer Websites and Apps Become Primary Driver of New Customers, Putting Pressure on Digital Experience, J.D. Power Finds

Digital channels for auto insurance

With auto insurance rates higher than ever and more consumers in the market shopping for policies than ever before, digital channels have become a critical component to the overall auto insurance shopping and service experience.

P/C Industry 2023 Underwriting Performance Improved, but Personal Lines Continues to Drag

P&C underwriting performance improves except Person Lines

The U.S. property/casualty industry saw its second consecutive year of underwriting losses, with a net combined ratio of 101.6 for 2023. While improved relative to 2022, personal lines remained the major driver of unprofitability in 2023.

California Prosecutor Sues USAA Over Alleged Scheme to ‘Lowball’ Offers for Members’ Totaled Cars

CA prosecutor sues USAA

An embattled California prosecutor has filed a civil lawsuit against insurance companies USAA and Progressive Corp. alleging that they have carried out a scheme to defraud customers by making “lowball” offers for vehicles totaled in accidents.

Soaring Insurance Costs Hit as U.S. Buyers Get a Break on Car Prices

Rising auto insurance rates as car prices come down

Car prices have eased as the supply chain snarls of the pandemic–especially shortages of vital computer chips–have untangled and automakers boost inventories on their lots. Meanwhile, factors including rising costs associated with repairing increasingly complicated vehicles and more storm damage amid climate change is pushing insurance rates higher.