Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge

auto insurer trust

With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-high premiums do not appear to be leveling off anytime soon.

Soaring Insurance Costs Hit as U.S. Buyers Get a Break on Car Prices

Rising auto insurance rates as car prices come down

Car prices have eased as the supply chain snarls of the pandemic–especially shortages of vital computer chips–have untangled and automakers boost inventories on their lots. Meanwhile, factors including rising costs associated with repairing increasingly complicated vehicles and more storm damage amid climate change is pushing insurance rates higher.

Auto Insurance Spike Hampers the Inflation Fight

cost of automobiles, trucks

Job growth, wage growth and business growth are all lively, and inflation has steeply fallen from its 2022 highs. But consumer sentiment, while improving, is still sour. One reason may be sticker shock from some highly visible prices — even as overall inflation has calmed. The cost of car insurance is a key example.