Tag: Digital Claims

Digital Claims Raise Satisfaction, but Customers Still Switch Channels, J.D. Power Study Shows

A futuristic keyboard with a glowing, transparent key for "INSURANCE," featuring an icon that combines an umbrella, a heart, and a medical cross. This image conceptualizes the accessibility of modern digital Insurance services. It represents comprehensive Protection, covering everything from Health Insurance to Life Insurance and property coverage. The high-tech aesthetic symbolizes Innovation in the financial and healthcare sectors (Insurtech). This is a perfect visual for insurance companies, financial advisors, and tech platforms to illustrate the ease of Applying for and managing policies online, emphasizing concepts like Safety, Security, and Financial Planning.

The study reveals that digital apps and websites often meet expectations, but gaps persist in status updates and continuity throughout the claim journey.