In the insurance industry, digital transformation is reshaping how agents interact with customers. While automation streamlines operations, it can also create barriers to empathy, a crucial element in delivering personalized customer experiences.
Tag: digital transformation
Digitalization Is Transforming Insurance for Consumers and Suppliers Alike: Swiss Re
Digital transformation empowers consumers to be more informed and independent than ever before, and equips insurers with the tools to cater to customers’ current and future needs. This leads to the development of new data-driven business models, impacting the entire insurance value chain, the latest sigma “Data-driven insurance: ready for the next frontier?“ says. While… Continue reading Digitalization Is Transforming Insurance for Consumers and Suppliers Alike: Swiss Re