Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it’s real. According to the J.D. Power 2020 U.S. Auto Insurance Study,SM released today, insurance company websites—for the first time in the study’s 21-year history—officially surpass agents in terms of importance to client interaction and service by providing higher customer satisfaction.… Continue reading Auto Insurance Websites Surpass Agents in Importance to Customer Interaction: J.D. Power
Tag: online auto insurance
Nationwide Introduces New Digital Insurance Platform with Auto Coverage as Initial Product
For millennials, a smart phone isn’t just about staying in touch. It’s about making life easier because everything can be done in the palm of your hand – shopping whenever you want, booking dinner reservations, searching for jobs and even making friends jealous with the perfect Instagram post. With the demands of busy life, the… Continue reading Nationwide Introduces New Digital Insurance Platform with Auto Coverage as Initial Product