Tag: user experience insurance

P&C Insurer Digital Investments Not Enough to Offset Rising Rates, J.D. Power Finds

Young beautiful businesswoman working on her computer in the office. The view is through glass.

The streamlined user experience, seamless customer support and improved navigation that was supposed to define the digital transformation of the property and casualty (P&C) insurance industry—and improve customer satisfaction—has been overpowered by rising rates. According to the J.D. Power 2022 U.S. Insurance Digital Experience Study,SM released today, overall customer satisfaction with insurers’ digital offerings declines… Continue reading P&C Insurer Digital Investments Not Enough to Offset Rising Rates, J.D. Power Finds